Shipping Policy

Effective Date: July 2026

At Shopkart24, we are committed to delivering your orders quickly and securely. Please read our Shipping Policy carefully before placing an order on our website.

1. Domestic Shipping (India)

We currently deliver across India through our trusted courier partners.

Shipping Charges

• A flat shipping charge of ₹60 is applicable on all prepaid orders.
• Free shipping is available on prepaid orders with a cart value of ₹500 or above.

2. Order Processing & Dispatch

• All orders are processed and dispatched within 24–48 hours after successful order confirmation or payment.
• Orders are processed only on business days.
• Orders are not dispatched on Sundays or public holidays.
• During festive seasons, promotional sales, or unforeseen circumstances, dispatch may take slightly longer than usual.

3. Estimated Delivery Time

Once dispatched, the estimated delivery time is:

• 5–7 business days for most locations across India.
• 9–11 business days for North Eastern states and certain remote locations.

Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, natural disasters, government restrictions, or other circumstances beyond our control.

4. Cash on Delivery (COD)

Cash on Delivery (COD) is available at selected serviceable PIN codes.

• An additional ₹50 COD handling charge is applicable on all standard COD orders.

5. Partial Cash on Delivery (Partial COD)

To reduce fraudulent and rejected COD orders, Shopkart24 offers Partial COD on eligible orders.

• Customers are required to pay ₹50 in advance while placing the order.
• The remaining order amount is payable at the time of delivery.
• No additional COD handling charges are applicable on Partial COD orders.
• If the customer refuses to accept the shipment after dispatch, the ₹50 advance payment is non-refundable, as it is used to cover logistics and handling costs.

6. Damaged or Incorrect Products

We carefully inspect every order before dispatch. However, if you receive a damaged, defective, or incorrect product:

• Please notify us within 48 hours of delivery through phone or email.
• Kindly share clear photographs and, if available, an unboxing video to help us verify the issue.
• Once the claim is approved, we will send a replacement product free of charge.
• Customers will not be required to pay any shipping or replacement charges for approved claims.

7. Returns & Refunds (Customer Preference)

If you wish to return a product because you did not like it or for any personal reason (other than receiving a damaged or incorrect product):

• You must contact our customer support via phone or email before returning the product.
• The product must be returned in its original condition, unused, with all original tags, packaging, and accessories.
• The customer is responsible for arranging the return shipment and bearing the return shipping charges.
• After the returned product is received and successfully inspected at our warehouse, the forward shipping charges incurred by Shopkart24 will be deducted from the total order value.
• The remaining eligible refund amount will be processed within 48–72 hours through the original payment method.

Please note that the original COD handling charges (if any) are non-refundable.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address and contact details while placing an order. If an incorrect or incomplete address causes delivery failure, delays, or return of the parcel, any additional shipping or re-delivery charges shall be borne by the customer.

9. Delivery Delays

While we strive to deliver every order within the estimated timeline, Shopkart24 cannot guarantee delivery dates due to circumstances beyond our control, including but not limited to:

• Weather conditions
• Natural disasters
• Public holidays
• Courier network disruptions
• Government restrictions
• Remote location accessibility

Shopkart24 shall not be held liable for such unavoidable delays.

10. Order Tracking

Once your order is dispatched, a tracking ID and courier details will be shared via SMS, email, or WhatsApp (where applicable), allowing you to track your shipment in real time.

11. Customer Support

For any shipping, delivery, return, or refund-related queries, please contact us:

• Email: info@shopkart24.com
• Phone/WhatsApp: +91 70111 80069
• Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (Closed on Sundays and public holidays)

By placing an order on Shopkart24, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

International Shipping Policy

Shopkart24 proudly ships to customers worldwide. We are committed to providing a smooth and hassle-free international shopping experience.

12. International Shipping

We currently offer shipping to most countries worldwide, subject to courier service availability and local import regulations.

International Shipping Charges

• A flat international shipping charge of USD 30 is applicable on all international orders.
• Free international shipping is available on orders with a cart value of USD 400 or above.

13. Order Processing & Dispatch

• International orders are processed and dispatched within 2–3 business days after successful payment confirmation.
• Orders are not processed or dispatched on Sundays or national/public holidays.
• During peak seasons or promotional events, dispatch may take slightly longer.

14. Estimated Delivery Time

The estimated delivery time for international orders is 10–15 business days from the date of dispatch. Delivery timelines are estimates and may vary depending on customs clearance, destination country, local courier operations, weather conditions, public holidays, or other circumstances beyond our control.

15. Customs Duties & Taxes (DDP Shipping)

All international orders are shipped under the Delivered Duty Paid (DDP) shipping method. This means:

• Shopkart24 bears all applicable customs duties, import taxes, and clearance charges for eligible DDP shipments.
• Customers are not required to pay any additional customs duties or import taxes upon delivery, provided the shipment qualifies under our DDP service.
• In rare cases where local customs authorities request additional documentation or impose charges outside the scope of DDP due to local regulations or customer-specific requirements, Shopkart24 will assist customers in resolving the matter wherever reasonably possible.

16. Payment Method

• Cash on Delivery (COD) is not available for international orders.
• All international orders must be paid in full at the time of purchase using the payment methods available on our website.

17. International Order Tracking

Once your order is dispatched, a tracking ID and courier details will be shared via SMS, email, or WhatsApp (where applicable), allowing you to track your shipment in real time.

18. International Returns & Refunds

If you receive a damaged, defective, or incorrect product:

• Please notify us within 48 hours of delivery by email at info@shopkart24.com.
• Supporting photographs and an unboxing video may be requested for verification.
• After verification, Shopkart24 will arrange a suitable resolution, which may include a replacement or refund, depending on the circumstances.

For returns due to a change of mind or personal preference:

• Customers must contact Shopkart24 before returning any product.
• The customer is responsible for all international return shipping costs.
• Original shipping charges are non-refundable.
• Refunds will be processed within 48–72 hours after the returned product has been received and successfully inspected at our warehouse.

19. Delivery Delays

International shipments may occasionally be delayed due to:

• Customs inspections or clearance procedures
• Airline or carrier delays
• Weather conditions
• Public holidays
• Government regulations
• Remote delivery locations
• Other events beyond Shopkart24's control

While we work closely with our logistics partners to minimise delays, delivery dates cannot be guaranteed.

By placing an international order with Shopkart24, you acknowledge that you have read and agreed to this International Shipping Policy.

20. Restricted Countries

Shopkart24 reserves the right to refuse, suspend, or cancel shipments to any country or region where delivery is prohibited due to import restrictions, trade sanctions, government regulations, carrier limitations, or any other legal or operational reasons. Customers will be notified if an order cannot be fulfilled, and any eligible refund will be processed accordingly.

21. Failed Delivery & Incorrect Address

Customers are responsible for providing a complete and accurate shipping address, including the correct postal/ZIP code and contact number. If a shipment is returned due to an incorrect address, unsuccessful delivery attempts, refusal to accept the package, or failure to complete customs-related formalities (where applicable), Shopkart24 reserves the right to deduct the actual shipping, return shipping, customs clearance, and other logistics charges from the refundable amount.

22. Lost Shipments

If an international shipment is confirmed lost by the courier partner before successful delivery, Shopkart24 will investigate the matter with the shipping carrier. Upon confirmation from the courier that the shipment has been lost, Shopkart24 will, at its discretion, either:

• Dispatch a replacement product at no additional cost, or
• Issue a full refund through the original payment method.

23. Force Majeure

Shopkart24 shall not be held responsible for delays, non-delivery, or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, war, civil unrest, pandemics, strikes, transportation disruptions, customs delays, cyber incidents, government actions, or other unforeseen circumstances.

24. Right to Refuse Service

Shopkart24 reserves the right to refuse, cancel, or limit any order if we suspect fraudulent activity, payment irregularities, misuse of promotional offers, resale without authorization, or any activity that violates our Terms & Conditions.

25. Policy Updates

Shopkart24 reserves the right to modify, amend, or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically before placing an order.

26. Contact Us

For any shipping, delivery, customs, return, or refund-related assistance, please contact us:

• Shopkart24 Customer Support
• Email: info@shopkart24.com
• Phone / WhatsApp: +91 70111 80069
• Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST) — Closed on Sundays and National/Public Holidays.